Fynd Care
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
FAQ
Top Questions
6
Why was my order cancelled?
Can I reuse a coupon if my order was cancelled?
How do I return a product on Fynd?
Why is my refund not done yet?
Why am I not able to use all of Refer & Earn amount?
View all 6
Sales and Promotion
21
Fynd Fashion Carnival Sale Offer
Fynd Weekend Bonanza T&C
End Of Season Sale Offer
Fynd Summer Fashion Sale Offer
Fynd Premier League 11-14th Apr Offer T&C
View all 21
Coupons
3
What are the current coupon offers running on Fynd?
Can I reuse a coupon if my order was cancelled?
How do I redeem my coupons?
Orders
5
What are the payment options available on Fynd?
Why is there no Cash on Delivery (COD) option available on Fynd?
What should I do if my order fails but the amount has been deducted from my account?
Can I change the delivery address or the product chosen after placing an order?
If I return/cancel the purchased product will the delivery charge be refunded?
Shipping
8
How do I check the status of my order?
My expected delivery date is past. Where is my product?
Why is there a delay in delivery?
Can I get my order delivered on a specific delivery date?
Can I get my order faster?
View all 8
Cancellation
9
What is Fynd’s cancellation policy?
Why was my order cancelled?
How do I cancel my order?
Can I edit the size of a product in my order?
I just cancelled my order. When will I receive my refund?
View all 9
Returns & Exchange
11
What is Fynd’s exchange policy?
How do I return a product on Fynd?
How long would it take for me to receive the refund of the returned product?
How do I return multiple products from a single order?
Does Fynd pick up the product I want to return from my location?
View all 11
Refunds
8
What is Fynd’s refund policy?
Why is my refund not done yet?
Why is my Fynd Cash refund not done yet?
Why did my refund fail?
How long does it generally take to complete a refund?
View all 8
Refer & Earn
7
What is Fynd Refer & Earn?
Why is my account blocked?
Why am I not able to use all of Refer & Earn amount?
Why is my cashback not credited even after the product has been delivered?
How much referral Fynd Cash can I use while placing an order?
View all 7
Others
11
Why can’t I browse the app without logging in?
How do I change the mobile number associated with Fynd?
How do I edit my address on Fynd app?
Can I open the package and check the product before delivery?
Where do I change the notification settings on the app?
View all 11
For Brands
2
How do I list my brand on Fynd?
Are there any requirements for getting listed on Fynd?
Brand Partnership
0
Policies
5
Privacy Policy
Terms & Conditions
Delivery & Shipping Policy
Cancellation, Return and Refund Policy
Fees & Payments Policy
GlamAR
4
Privacy Policy for GlamAR
Terms Of Service GlamAR
GlamAR
GlamAR Privacy Policy
EraseBG
3
Privacy policy - EraseBG
Terms of service Erasebg
Erase BG_Privacy Policy & Details
Partners Offer
2
Fynd x ZestMoney Offer T&C
Fynd x ZestMoney Offer T&C
Investors
Investors
1
Investors
Frolic - Frequently Asked Questions
Withdrawal
3
How can I withdraw my winnings ?
What is the minimum and maximum withdrawl limit?
What if my mobile number registered with Aadhaar card does not match the number used to register on Frolic?
Game Play
6
Can I play free games ?
How to win games?
What hapens if my opponent disconnects after matchmaking?
How can I play with friends?
How do I participate in battles?
View all 6
Referral
3
How to refer a friend to Frolic ?
How many friends I can refer ?
Where do I put my referral code?
Game Challenges
3
How can I challenge my friend?
How can I participate in a challenge?
Can I cancel a challenge?
Deposit
3
How can I add money to my account?
What is the minimum and maximum deposit limit?
Do I have to comply with KYC requirements before adding money?
General
9
Why am I unable to play the Pay-to-Play games from my region/state?
How can I download and install the Frolic app?
What is the minimum age to access Frolic?
Can I register with multiple phone numbers on the Frolic app?
How secure is Frolic?
View all 9
KYC
3
Which documents do I need to submit to complete my KYC process?
How to complete the KYC?
Why is my KYC still pending?
Gameplay
5
How to challenge someone to play a game on the Frolic app?
How to refer and earn activity coins?
Do I always have to pay to play games on Frolic?
What are activity coins?
Can I play Frolic games on my PC/laptop?
Deposits & Winnings
11
My money got deducted from the bank, but I have not yet received it in my Frolic wallet?
Can I withdraw activity coins from my Frolic wallet?
What is the minimum amount I can deposit?
What is the maximum amount I can deposit per transaction?
What is the minimum amount I can withdraw from the Frolic wallet?
View all 11