Fynd Care

Top Questions 6

• Why was my order cancelled?
• Can I reuse a coupon if my order was cancelled?
• How do I return a product on Fynd?
• Why is my refund not done yet?
• Why am I not able to use all of Refer & Earn amount?

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Sales and Promotion 21

• Fynd Fashion Carnival Sale Offer
• Fynd Weekend Bonanza T&C
• End Of Season Sale Offer
• Fynd Summer Fashion Sale Offer
• Fynd Premier League 11-14th Apr Offer T&C

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Coupons 3

• What are the current coupon offers running on Fynd?
• Can I reuse a coupon if my order was cancelled?
• How do I redeem my coupons?

Orders 5

• What are the payment options available on Fynd?
• Why is there no Cash on Delivery (COD) option available on Fynd?
• What should I do if my order fails but the amount has been deducted from my account?
• Can I change the delivery address or the product chosen after placing an order?
• If I return/cancel the purchased product will the delivery charge be refunded?

Shipping 9

• How do I check the status of my order?
• My expected delivery date is past. Where is my product?
• Why is there a delay in delivery?
• Can I get my order delivered on a specific delivery date?
• Can I get my order faster?

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Cancellation 9

• What is Fynd’s cancellation policy?
• Why was my order cancelled?
• How do I cancel my order?
• Can I edit the size of a product in my order?
• I just cancelled my order. When will I receive my refund?

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Returns & Exchange 11

• What is Fynd’s exchange policy?
• How do I return a product on Fynd?
• How long would it take for me to receive the refund of the returned product?
• How do I return multiple products from a single order?
• Does Fynd pick up the product I want to return from my location?

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Refunds 8

• What is Fynd’s refund policy?
• Why is my refund not done yet?
• Why is my Fynd Cash refund not done yet?
• Why did my refund fail?
• How long does it generally take to complete a refund?

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Refer & Earn 9

• Refer and Earn Campaign - July 2022
• Refer & Earn Campaign - May 2022
• What is Fynd Refer & Earn?
• Why is my account blocked?
• Why am I not able to use all of Refer & Earn amount?

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Others 11

• Why can’t I browse the app without logging in?
• How do I change the mobile number associated with Fynd?
• How do I edit my address on Fynd app?
• Can I open the package and check the product before delivery?
• Where do I change the notification settings on the app?

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For Brands 2

• How do I list my brand on Fynd?
• Are there any requirements for getting listed on Fynd?

Policies 5

• Privacy Policy
• Terms & Conditions
• Delivery & Shipping Policy
• Cancellation, Return and Refund Policy
• Fees & Payments Policy

GlamAR 4

• Privacy Policy for GlamAR
• Terms Of Service GlamAR
• GlamAR
• GlamAR Privacy Policy

EraseBG 3

• Privacy policy - EraseBG
• Terms of service Erasebg
• Erase BG_Privacy Policy & Details

Partners Offer 6

• Fynd x ZestMoney Offer T&C July 2022
• Freecharge Pay Later Cashback Offer July 2022
• Freecharge Pay Later Cashback Offer May 2022
• Fynd x ZestMoney Offer T&C May 2022
• Fynd x ZestMoney Offer T&C April 2022

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Investors 1

• Investors

Withdrawal 3

• How can I withdraw my winnings ?
• What is the minimum and maximum withdrawl limit?
• What if my mobile number registered with Aadhaar card does not match the number used to register on Frolic?

Game Play 6

• Can I play free games ?
• How to win games?
• What hapens if my opponent disconnects after matchmaking?
• How can I play with friends?
• How do I participate in battles?

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Referral 3

• How to refer a friend to Frolic ?
• How many friends I can refer ?
• Where do I put my referral code?

Game Challenges 3

• How can I challenge my friend?
• How can I participate in a challenge?
• Can I cancel a challenge?

Deposit 3

• How can I add money to my account?
• What is the minimum and maximum deposit limit?
• Do I have to comply with KYC requirements before adding money?

General 9

• Why am I unable to play the Pay-to-Play games from my region/state?
• How can I download and install the Frolic app?
• What is the minimum age to access Frolic?
• Can I register with multiple phone numbers on the Frolic app?
• How secure is Frolic?

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KYC 3

• Which documents do I need to submit to complete my KYC process?
• How to complete the KYC?
• Why is my KYC still pending?

Gameplay 5

• How to challenge someone to play a game on the Frolic app?
• How to refer and earn activity coins?
• Do I always have to pay to play games on Frolic?
• What are activity coins?
• Can I play Frolic games on my PC/laptop?

Deposits & Winnings 11

• My money got deducted from the bank, but I have not yet received it in my Frolic wallet?
• Can I withdraw activity coins from my Frolic wallet?
• What is the minimum amount I can deposit?
• What is the maximum amount I can deposit per transaction?
• What is the minimum amount I can withdraw from the Frolic wallet?

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