1. Can I return products belong to Beauty and personal care category?

Unfortunately, we are unable to take returns for product belonging to Beauty and Personal category. We take products directly from Brands or authorized distributors and all our products are genuine with shelf life way before expiry date. Hence, Brands don't accept returns for these items due to hygiene issues. Please review your items before completing your orders. Only items showing in your Order Confirmation will be shipped unless the items are Out of Stock.


2. I received a damaged item in my order. What should I do?


We apologize for the defective item that you received. The item may have been damaged in transit. For compacts and palettes, we do not open the boxes and ship them the same way we receive it from the brand to avoid tampering any seal.

You may exchange the item within 14 days of receiving them and we will arrange for a collection of the defective item. Please send us an image of the item together with the following:

  1. Image of Item with the packaging and your Packing list showing your Order and/or Tracking Number
  2. Name of Item
  3. Order Number

A refund or credit voucher will be issued to you upon collection of damage item.


3. I received a Wrong Item/Incorrect item. What's the next step?


We have a 14-day exchange policy for defective and incorrect items, upon receipt of order.

We apologize for the incorrect item that you received. We will contact the Brand to have the items checked. While we investigate the items against our stocks, Please send us an image of the item together with the following:

  1. Image of Item with the packaging and your Packing list showing your Order and/or Tracking Number
  2. Name of Item
  3. Order Number

A refund or credit voucher will be issued to you upon collection of wrong item.